Refund Policy
For our customers, the sections below set out returns, exchanges, and refunds. This guidance applies to burtsnees.shop. For help with this page, contact Support@burtsnees.shop.
Details about refund timing
For purchases made through this website, our store applies the following guidance on refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Information covering starting a request
We publish this starting a request guidance for customers using this website. When requesting a return or exchange, contact us at Support@burtsnees.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Information covering exceptions
Customers can rely on the following guidance from our store about exceptions. For personal-care items, please keep the product unopened and unused when requesting a change-of-mind return. This condition does not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, or any non-waivable consumer rights. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
What customers should know about order problems
Customers can rely on the following guidance from our store about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly with your order details and photos of the issue so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Store guidance on condition of returns
Customers can rely on the following guidance from our store about condition of returns. For a change-of-mind return, the item must be unused, in its original condition and original packaging, with its included components. Please provide your order number or other proof of purchase. These condition requirements do not restrict assistance for damaged, defective, missing, or incorrectly supplied items. No restocking fee is charged. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Our approach to eligibility
The following eligibility guidance applies to purchases from our store. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Our approach to eligibility
For purchases made through this website, our store applies the following guidance on eligibility. For return or exchange assistance, contact Support@burtsnees.shop or 201-298-8944. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
How we handle support
We publish this support guidance for customers using this website. Your bank or payment provider may require additional time to post the credit after we process it. Contact us promptly to request cancellation or an order change before shipment; requests cannot be guaranteed once fulfillment is underway. After shipment, the return process applies. This section applies specifically to burtsnees.shop. Questions about this section may be sent to Support@burtsnees.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsnees.shop
Phone: 201-298-8944
Physical address: 85 W 2nd St, Bayonne, New Jersey, 07002, United States